Accessibility.
How accessible Arrival is today, what we know isn’t right yet, and how to tell us.
This statement covers Arrival: the app and website students and their families use, on iPhone, Android and the web, and the portal university staff use. It also covers this website.
Using Arrival
We want everyone who uses Arrival to be able to use it fully. We aim for you to be able to:
- change colours, contrast and text size using your browser or phone settings
- zoom in without the text spilling off the screen
- use most of it with just a keyboard on a computer
- use it with a screen reader, such as VoiceOver, TalkBack or NVDA
- watch every course video with subtitles, in ten languages
- use it in ten languages
How accessible it is
We haven’t yet had Arrival independently audited against the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, so we can’t yet say how fully it meets them. We will publish the results, and a full list of anything that doesn’t meet them, once we have.
What we already know:
- The pronunciation studio is built around listening and speaking. Its written explanations and charts don’t depend on sound, but its practice does.
- Videos, photos, maps and documents that a university adds to its own page are the university’s. Whether they have captions, descriptions or text alternatives depends on what the university provides.
- Course videos have subtitles but no audio-described versions yet.
Universities using Arrival
Universities have their own duties under the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. We’ll give any university using Arrival what it needs for its own accessibility statement, and share our audit when it is done.
Tell us about a problem
If you can’t use part of Arrival, or need something in a different format, email matheen@arrivaledu.com. Tell us the page or screen and what went wrong. We’ll reply within five working days, and if we can’t fix it straight away we’ll help you another way in the meantime.
If you are a student at a university that uses Arrival, you can also contact your university, which will pass it on.
Compliance status
Not yet assessed. We plan an independent audit against WCAG 2.2 AA, and will update this statement with its results.